Responsible AI Adoption Lab
Approve, defer, limit or reject the deployment of an AI assistant into a customer-facing workflow.
- Step 01Business Sponsor
- Step 02AI Lead
- Step 03Cybersecurity Officer
- Step 04Data Protection / Risk Officer
- Step 05Executive Approver
Step 1 of 5 · Business Sponsor
Submit AI adoption request
The Business Sponsor requests AI deployment into the customer-onboarding triage workflow.
- Business unit
- Customer Onboarding (EMEA)
- Expected benefit
- 30% reduction in triage handling time
- Customer impact
- Public-facing — first response to enquiries
RBT Facilitation
Questions for the room
- What would your board ask before signing this off?
- Which named role in your organisation owns the AI adoption decision today?
- What evidence would your regulator, insurer or customer expect to see?
- Where would this fail in your present operating model?
- Which incentives encourage shortcuts here — and which discourage them?
- What would create long-term equilibrium rather than short-term productivity gain?
Learning reflection
What did this rehearsal teach the room?
- Where did governance prevent unsafe action?
- Where was authority unclear?
- Where was evidence missing or incomplete?
- Where did AI assist appropriately — and where did it overstep?
- What cyber controls would need to harden before real deployment?
- What must change before scaling beyond pilot?
Customer readiness diagnostic
Workshop diagnostic — not a certificationWhere is your organisation today?
Governance clarity
2Authority clarity
2Data custody clarity
2Cyber resilience
2AI risk control
2Evidence readiness
2Incentive alignment
2Sustainability / long-term equilibrium
2Governance substrate
Custody
Who controls the relevant wallet, data, asset, role, model, evidence or process — and where it physically lives.
Authority
Who is authorised to request, approve, refuse, escalate, share, deploy, pause, override or hand off.
Receipts
What evidence proves what happened: who acted, what was shared, what was withheld, what authority applied and where the decision boundary was crossed.