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Sustainable Technology Governance Lab

Decide whether to adopt an AI-enabled operating model that holds up over the long term.

Step 01
Sustainability Lead
Step 02
Technology Lead
Step 03
Finance / Incentives Lead
Step 04
Operations Lead
Step 05
Executive Sponsor

Step 1 of 5 · Sustainability Lead

Define intended outcome

Set the outcome the change is supposed to support over a 3–5 year horizon.

Outcome: 30% reduction in service-rework volume over 3 years
Why it matters: Lower waste, lower carbon intensity per service unit, fewer customer escalations
Counter-risk: Outcome optimised for short-term cost rather than service quality

RBT Facilitation

Questions for the room

What would your board ask about long-term resilience, not just year-one savings?
Are incentives aligned to surface quality regressions early?
Who in your organisation currently owns sustainable-technology trade-offs?
Where would this fail in your present operating model?
What would your regulator, insurer or customer expect you to evidence?
What would create long-term equilibrium rather than short-term optimisation?

Learning reflection

What did this rehearsal teach the room?

Where did governance prevent unsafe optimisation?
Were incentives examined as carefully as cost?
Was authority for the long-term trade-off clear?
Did AI advisory inform — or anchor — the decision too early?
Which resilience controls were assumed but not yet built?
What would need to change before scaling beyond pilot?

Facilitator notes (private to this run)

Customer readiness diagnostic

Workshop diagnostic — not a certification

Where is your organisation today?

Governance clarity

Authority clarity

Data custody clarity

Cyber resilience

AI risk control

Evidence readiness

Incentive alignment

Sustainability / long-term equilibrium

Governance substrate

Custody

Who controls the relevant wallet, data, asset, role, model, evidence or process — and where it physically lives.

Authority

Who is authorised to request, approve, refuse, escalate, share, deploy, pause, override or hand off.

Receipts

What evidence proves what happened: who acted, what was shared, what was withheld, what authority applied and where the decision boundary was crossed.